We remember people better when we meet them in person. And remembering someone as a living human makes it easier to continue a working relationship with them.
Customer support is no longer the number people call to waste their afternoon on listening to an underpaid consultant reading off a script. It’s where users come to help you build a better product – if you’re there to listen.
Here’s how we make sure that bringing in our developers doesn’t disturb your codebase and taking over the code after us is an easy transition.
When your revenue relies on customers renewing their subscription every month, you have no choice but to view them as people. Their patience is limited, their loyalty is only as big as yours, and relying on word-of-mouth marketing makes their good word worth every minute spent on nurturing the relationship.
Let’s talk about espionage. Let’s think about how lucky you are when there’s someone more experienced and successful in your niche – someone you can learn from in express time.
Some entrepreneurs think like misunderstood artists. That it’s the users’ job to understand the brilliance of the product. And they watch their business burn, waiting for their due recognition to come. How to change it?
When Slack exploded in 2014, most of its soon-to-be customers were still using email and post-its for internal communication. (And supposedly pagers, fax-modems and telegrams). HipChat was dominating the business chat market and ChatOps was a foreign and experimental concept – even though HipChat was already doing it.
Searching for a software house means a lot of work, but still less than building your own development team – it just takes a lot of careful research. And even after you’ve spent days going through portfolios and analyzing websites, you might still have doubts if the team that made a bunch of beautiful apps is actually the team that should build your app.
Product Hunt has became a necessary part of every product launch. With its community of tech enthusiasts, entrepreneurs, angel investors and tech journalists, you’d need a really good reason not to try put your product in front of that audience.
MVP is a very popular buzzword these days, similar to growth hacking or big data – startup owners are talking about building MVPs all the time, but to be honest, most of them don’t know what it really means. A good MVP is the first step to success, a right way to verify your ideas at low cost and to find out what your customers really expect.